Please be sure to send us your item(s) back in full accordance with our Return Policy:
• Items must be sent back within 14 days of the delivery date.
• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
• Items must be free of stains, makeup, deodorant, or wear.
• Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
• All returns are refunded via store credit in the form of a Beautifully Urbane E-Gift Card.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
•Damaged, defective or incorrect items must be reported within 5 days of delivery.